FAQ

Warranty Returns /Inquiries

Some of the brands we carry offer an additional warranty period which covers against merchandise defects after the product has been used or worn. To determine warranty requirements for a...

Damaged Merchandise or Shipping Errors

If you believe a product was shipped in error from LeatherUp.com ,arrives defective, or was damaged in transit, please contact Customer Service so we can assist with the problem. Please keep in mind that...

Sealed Packaged Products, Mounting Kits, Instal...

Any product that arrives sealed must be returned sealed. If the product is returned opened with signs of an install , it will be rejected. Leatherup cannot accept parts that...

Returning Heavy or Bulky Items

Certain products have special return instructions due to their size or weight.Please use an appropriate size shipping box to return the item and avoid any damage to it while in...

Helmets

Properly package all helmets sent back to our warehouse. If the helmet is received damaged back to our warehouse because you did not package it correctly, the item will be...

Boots

Follow the Directions for General Returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in there original box. The boot storage box...