FAQ

How can I cancel my order?

We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are...

Can I make a change on my order, add an item or...

Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you...

The status of my order reads "Shipped" but ther...

If your order is marked shipped and assigned a tracking number, this means your order has been submitted to our warehouse for shipment and is awaiting pick up from our...

The status of my order states Pending for the p...

It can mean the following : There was a problem with your order when it was processed. Your billing address did not match with what's on file with your credit...

How can I check on the status of my order?

Click on the "Sign In" link at the top right corner of the website.Enter your account information into the fields of the popdown box and click "Submit"You will then be...

I paid for next day air service and my order di...

Next Day Air Service means your order will be delivered the following business day. If your order happens to ship on a Friday, it will be delivered on Monday as...