General Merchandise

Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all included accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. All items must be shipped back to our warehouse inside of an appropriate size shipping box, the storage box cannot be used to ship items back to our warehouse. Returns that do not meet these requirements will be sent back to you and no refund will be issued. 

All you have to do is fill out the Return/Exchange slip that came with your order with the following information If you did not receive an exchange/return form please follow the following guidelines to ensure we refund your order promptly.

    • Copy of Invoice or Order #.
    • Billing First & Last Name
    • Email address used to place order.
    • List the item(s) that you are returning for a refund.
    • Note the reason for the return
    • Detailed instructions to what you would like for us to do with your order.
    • We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
    • We also suggest sending all packages back to our warehouse Via FedEx, UPS or DHL. Keep the tracking number for your records.
    • Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
    • If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.

 

1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.

2. Please address your package to the LeatherUp.com address located on the exchange return form.

3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.

4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.

Return Shipping Address:
Leatherup.com Returns
34 Owens Dr
Wayne, NJ 07470

5. After we have received your return, inspected it, and approve it for a refund, we will credit the approved refund amount to the payment method originally used to place the order. We will email you and inform you, your order status will also change to "return" for the returned item(s). Please allow one to two billing cycles for your credit to appear on your statement.

 

Please note the following:
No item that is damaged, soiled or worn will be accepted for a refund, exchange or store credit. 

All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not new, the item will be sent back to you and we will not refund your order. 

Please follow these guidelines to send back your order to be refunded.

Back to blog