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Frequently Asked Questions
1. How long does my order take to ship?
2. How do you ship the orders?
3. Can I get my order any faster?
4. Can I ship my order to a different state or address from my billing address?
5. I paid for next day air service and my order didn't arrive the next day after I placed the order, why?
6. How can I check on the status of my order?
7. The status of my order states Pending for the past 3-4 days why ?
8. The status of my order reads "Shipped" but there is no tracking activity on the tracking number in my account? Why ?
9. Can I make a change on my order, add an item or make an address correction?
10. How can I cancel my order?
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Contact Us
Contact Us
Please select the appropriate category below for further information on how to reach us.
Customer Service
Click Here to email customer service or you can call 1-800-846-6010.
Return Packages
West Coast Fulfillment Center
955 Venice Blvd.
Los Angeles, CA 90015
LeatherUp.com
2620 S. Maryland Suite 846
Las Vegas, NV 89109
Phone Numbers
M-F 8:00 A.M. - 4:30 P.M. PST (W.C.F.C. Call Center)
Due To High Call Volume There Maybe Some Delays
Toll Free: 1-800-846-6010
Phone: (213) 763-6185
FAX US: (213) 763-0528
Orders placed online get processed first.
Shipping Time-Frame
Leatherup.com ships most orders within 24 hours (Excluding weekends and Holidays).
We have several warehouses around the country where 65% of our customers are within 2 days of transit time. No one can get you your items faster than LeatherUp.com
Suggestion Box - Every Opinion Counts!
Every opinion counts, so stand up and be heard! Your opinion is important to us. If you have spotted a typo, discovered an incorrect price, or encountered a technical issue on any of our pages, we want to hear about it. Thanks again for your feedback, and happy shopping! Click Here to Email
Help Topics
Shopping
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» Frequently Asked Questions
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» Back Ordered Orders
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» Return Policy
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» Changing Email Address or Password
» My Account
» Address Manager
» Credit Card Management
» Forgot Your Password
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» Web Browsers, Cookies, & JavaScript
Contact Us
» Billing Inquiries
» Placing Orders
» Email Customer Service
» Site Feedback and Suggestions
Our Company
» Our Guarantee
» Why Shop From Us
» Company History
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